At UK Homedecor, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products and have been mentioned clearly on the product page. We want our customers to acknowledge exactly what they are ordering.
A Few Things to Note:
Returns – accepted under the following circumstances:
If the product arrives damaged, whether due to Shipping Care or a Manufacturer’s Defect, we would like to offer 100% refund or exchange. Photos of evidence for damaged state are required and should be sent to our Customer Service Team via [email protected]
Returns & Exchanges are ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition as when it was received. It must also be in the original packaging.
How to Return:
For any question or concern, please email us at [email protected]
Late or Missing Refunds:
If you have done all of these and you still have not received your refund yet, please contact us at [email protected]
The customer is responsible for paying their own shipping costs for returning an item. Shipping charges are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.
Depending on your country of origin, it may take anywhere from 12-20 days for US customers or up to 15-25 days for International Customers for your exchanged item to reach you.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be easier for you to prove to us that it was indeed shipped back.
WHEN WILL MY ORDER SHIP?
Canvas orders are usually processed and shipped within 2-3 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.
If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap. [email protected]
Please see all of our Shipping Info HERE.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items.
To return your merchandise, please email: [email protected] for the return address and always include your ORDER NUMBER and full NAME.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: [email protected] and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
CHANGE MY ORDER
You may amend your order and address details within (24) hours of purchase. Please contact [email protected] as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email [email protected] and your email will be forwarded to the right person!
WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All U.S. and International orders are shipped via USPS and EMS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider PAYPAL.
HELP & CONTACT US
If we have not answered all of your questions in this customer service section, please Contact us! [email protected] with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!